JL Track FAQs

How can we help?



How Do I Get Started?

Just select the custom styles you want to design and then fill out our contact form and you are done! Your account manager will get back to you within 1-2 business days and they will share your designs with you!

What Do I Need To Provide JL?

Send us your stuff! We need all logos and artwork to be Vector format. Our designers can then scale it, work with the colors and make any changes as needed to your design. These files are either eps or ai, created from Adobe Illustrator or similar vector program. If you cannot get Vector art, a high resolution Raster image may work for us, preferably a psd, tiff, or png file with transparent background. If you have any questions just contact your account manager, we are here to help!

Ordered with us in the past? We may already have your logo on file, so just check with your account manager if you have any questions.

Do You Charge For Artwork?

No, we do not charge for artwork! We pride ourselves on building custom product that incorporates all your design needs. Just supply us with past designs, inspiration, vector logos, or even a drawing, and we'll design product that sets your team apart.


How Does The Design Process Work?

Once your design request is submitted, it typically requires 2-3 business days for our designers to produce orginal concept mock ups. Once your mockups are ready, your account manager will send it to you right away on our interactive design feedback platform. As soon as you approve your mockup and submit your final order with quantity and sizing information to your account manager, our design team takes 2-3 business days to produce production files and finalize your order for a last approval.

How Does Art Approval Work?

We offer multiple iterations for artwork. Standard practice is between 1-2 iterations on design, but the more direction and inspiration provided, the more we can get it right on the first try! Once the initial design is approved, the design is applied to the other garments in the kit to match or complement the core design.

My Team Has A Specific Color, Can You Match Colors?

Nothing is more critical than color. To ensure consistently of color we’ll request the Pantone Color number. This the most effective way to match colors as what we look at on paper, our phone, our laptop, can all be viewed inconsistently. At your request you can also send us any current samples you have for us to review.

If you have any questions contact your account manager, we are here to help.


What Fabrics Do You Use?

All of our fabrics are high performance, technical knits or wovens, that wick moisture, compress and move with the body as needed for each style. The majority of our textiles are Bluesign approved, meaning that harmful substances are eliminated at the beginning of the process and standards for environmentally friendly and safe production are met.

Do You Have Color Limitations?

No, with our dye sublimation process there are no limitations on the number of colors you can use in your design and price is not affected by the number of colors used.

Tell Me About Your Manufacturing

JL manufactures our product at two family run businesses in Murrieta, CA and American Park, El Salvador. Our facility in Tustin has been in our family for decades. Our other facility in ES has been family owned for over a decade and runs on almost full solar power. Additionally, this facility uses an environmentally friendly manufacturing practice of sublimation, potentially saving more than 2700 liters of water per garment. Our facility is socially responsible with an on-site clinic and full service hospital on site, maternity leave, competitive pay and great working hours and the most sought after jobs in the region!

What is Sublimation?

Sublimation is a method of digital printing that transfers any design on to a material or fabric using ink and heat. In the world of apparel, it’s a game changer because it allows for entire garment prints, in other words, designs that go seam-to-seam. We can accommodate any artwork design you can imagine and make it come to life. The result is a permanent, full color design that won’t crack, peel or wash away over time.


How Long Will It Take To Get My Order?

Production turnaround is typically between 4-6 weeks, but during the busy season it can extend past 6 weeks production time depending on the date your order is placed. We produce on a first come, first serve basis. No customers receive an advantage on their time frame due to size or geographic location.

Production time does not include the design time, or the 2-3 business days it takes to process an order. We highly recommend putting your order in advance of the busy season to ensure you place your order in time for your desired delivery date, as busy season production times may vary. Shipping can take one week to arrive at your destination depending on weather and location.

What Does It Cost To Ship Bulk Orders?

A bulk order includes standard 2-3 day domestic shipping rates plus a small handling charge associated with the order size.

I Need Help Vectorizing My Logo

No problem! Our team is happy to help. For simple logo vectors we may be able to recreate them for you! For complex logo vectorizing, our artists are $50/hour. It can take 30min to two hours to vectorize a logo depending on the complexity.

Is There Any Way To Speed Up Shipping?

We understand you are in a hurry to get your product! We currently use Priority Shipping methods. We cannot rush deliveries beyond our current shipping method.

Can I Track My Shipment?

Absolutely. At the time of shipment, you will receive a confirmation email with the details and tracking number of your shipment.


Does It Cost Anything To Open A Team Store?

Nope! Our team stores are free. We are happy to provide you with team stores that best suit your needs.

How Long Can My Store Stay Open?

Team stores can be open for any time period you like! Typically we leave team stores open 1-2 weeks before closing. Work with your account manager to determine the best time period for your desired delivery date. All orders placed through the team store move into production once the store closes.

How Do I Open A Team Store?

Simply request a team store with your account manager. They will ensure the team store is built custom for you! On your team store you can customize the message available for your teams and make certain products required.

How Are Team Store Items Priced?

Garments can either be at retail pricing with no required minimums or at team discount pricing with minimums of 8 quantities. Matching men’s and women’s garments can be combined to meet the minimums if team discount pricing is selected.

I Missed My Team Store Ordering Window!

You are welcome to order your team gear past the ordering window as a bulk order with your account manager, at a 4 piece minimum. There are no setup or art fees, but we recommend trying to group your order with other teammates to get a better price!


I Received My Order But There Was A Mistake?

Throughout production we have several steps to ensure accuracy and completion of your order. However, mistakes could happen and we’ll do our best to expeditiously resolve any issue. Please contact JL Immediately and have your Order # and packing list available.

I Received My Order And I Love It!

We're SO happy you love your new gear! Please leave us a review and send us photos of your team in their new gear!

What's Your Return/Exchange Policy?

We spend the time to get your order just right! No custom order is produced without customer approval to ensure your order is built to your specifications. There are no returns on custom orders. Unlike retail product that is returnable, custom orders are made to order and specific for you, so returns cannot be accepted. Once we review the details of any errors brought to our attention and find that it was an error on our part then a remake can be completed.


Check out our sizing matrix to get our best guess of your size. Some customers desire a tighter or looser fit for comfort, so the sizing matrix is only our best guess of your size and only you are responsible for choosing the right size. Unfortunately, we cannot exchange or return a custom product if it is the wrong size, so if you need to request a sizing kit, we are happy to send one to you! If you have more questions, contact your account manager!


Colors viewed on paper, phones and laptops, can all be viewed inconsistently. To ensure consistently of color we request a Pantone Color number. Without Pantones we cannot guarantee the color on your screen will match the color of your garment. Additionally, we do our best to match colors across fabrics, but the same color can vary slightly across different fabrics.

Measurements can vary!

Inseam, sleeve length, and body length measurements can vary due to manufacturing variations and garment stretch. If the garment does not match exact stated measurements, that does not qualify for a return.

Logo Placement

Logo placement can vary size by size, so location on mockup is approximate and may not be exactly the same size as sizes increase or decrease.